TERMS & CONDITIONS
HOW TO REACH US
Prince Fiasal Bin Fahad Road
2224, Al Khobar
We are open:
Sunday – Thursday
9.30am to 6pm (Corporate Office)
Refad Compound takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from residents as well as visitors to the Refad Compound website, and the way in which Refad Compound uses this information to better serve your needs.
What is Personal Information?
Personal information is any information about you as an identifiable individual. The personal information that we process includes:
- Basic information – such as name, age, gender, passport information and publicly available photograph;
- Contact information – such as your home address, zip/postal code, email address and phone number;
- Preferences – such as special requests, service issues and other preferences for your stay;
- Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, operating system and version); and
- Correspondence – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.
How do we use your personal information?
We use your personal information for the following purposes:
- To enable you to use our website;
- To help us identify you and any accounts you hold with us;
- To provide superior customer service to you;
- To assist us in making your reservation and providing the services you request;
- To contact you in relation to matters that arise from your stay with us;
- To send you newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);
- To conduct surveys or focus groups to receive your views of our properties and service delivery (if, where required, you separately provide your consent to this);
- To respond to a specific “Information Request” from you and deal with any other enquiries, correspondence, concerns or complaints you have raised;
- For you to participate in one of our on-line promotions;
- To analyse customer trends and insights; and
- To operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.
Occasionally we will combine information from a number of Residents and Website Users to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual.
On what basis do we use your personal information?
We use your personal information on the following basis:
- To comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
- To enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
- For legitimate business purposes – using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our services more efficient and effective;
- Because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes; or
- For the establishment, exercise or defence of legal claims or proceedings.
How is personal information collected?
We collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Refad Compound.
Otherwise, we gather information when you provide it to us, or interact with us directly, for example:
- When you make a reservation online;
- During your stay at Refad Compound; and
- when you sign up for our email newsletters either online or offline.
We also receive information about you from other sources, such as our business partners and publicly available sources. We combine information that we have about you from various sources, including the information that you have provided to us.
How do we protect personal information?
We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction, consistent with applicable data protection and privacy laws.
Refad Compound property stores personal information in a secure location and we take steps to ensure that only designated individuals have access to this information.
What information is not secure?
We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, to be prudent, please be sure to always close your browsers when you are done using a form. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.
What personal information may be provided to third parties?
We may share certain of your personal information with:
- Analytics and search engine providers that assist Refad Compound in the improvement and optimisation of the website;
- Our professional advisors and auditors; and
- Local or foreign regulators, governments, courts, law enforcement and national security authorities.
You may advise the hotel if you do not want personal preferences shared.
Where a third party is engaged by Refad Compound to provide services on our behalf, Refad Compound ensures these parties protect your Personal Information in a manner consistent with the principles articulated in this Privacy Notice.
If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone.
If Refad Compound suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
How long is my Personal Information retained?
Your personal information will be stored for the period of time required by law. This may involve retaining information following your stay. We will delete your personal information once it is no longer required for any of the purposes described above.
We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Refad Compound.
If you have any questions or concerns regarding this Privacy Notice, please contact us by writing to the following address:
Prince Fiasal Bin Fahad Road
2224, Al Khobar